Q&A
Is the material safe？
We use common materials for plush toy production that do not contain harmful substances.
What are the washing requirements ？
It is recommended to wash by hand or use a cold water machine to avoid using bleach.
What is the return policy?
We offer 30days after the arrival of your product to return or exchange it. For all information we recommend checking out the return policy.
How to find a missing package that shows as delivered?
Most parcels arrive on time. Occasionally the tracking may show as delivered, but you don't have your parcel. If the tracking for your parcel shows it as delivered, but you haven't received it, please try the following:
1. Please confirm the address you submitted is correct.
2. Look for a notice of attempted delivery.
3. Look around the delivery location for your package. See if someone else in the house accepted the delivery
4. Your parcel may have been left with a neighbor or in a safe place like a porch or garage.
5. Please contact your local post office to check if your package is lost. If so, please ask them for a file document to prove it.