Shipping policy
Shipping Policy
Effective Date: December 24, 2025
Thank you for shopping with Panbearda.
Order Processing
Orders are processed within 3–5 business days after payment confirmation (excluding weekends and holidays).
Processing times for custom or pre-sale items may be longer. Please refer to the product page for details.
Shipping & Delivery
Shipping Origin
To ensure efficient global fulfillment, orders are shipped from our international warehouse located in Shanghai, China.
Depending on logistics arrangements and inventory availability, packages may be dispatched through our global shipping partners.
| Country/Region | Shipping Method | Shipping Fee | Estimated Delivery |
|---|---|---|---|
| United States | Standard Shipping | Free for orders over $150 / $15 otherwise | 7–15 business days |
International shipping is available. Available countries and shipping fees will be shown at checkout.
Currently, remote areas such as Alaska and Hawaii are not supported.
Order Tracking
Once your order ships, you will receive a tracking number via email.
You can track your shipment through the carrier’s website.
If tracking information does not update for more than 5 business days, please contact support@panbearda.com.
Shipping Delays
Delivery may be affected by factors outside our control, including:
-
weather conditions
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customs inspections
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holidays or logistics congestion
If your order has not arrived 7 business days after the estimated delivery date, please contact our support team.
Address Changes
Shipping addresses can be modified within 24 hours of placing an order.
If a package is returned due to an incorrect address after this period, the customer will be responsible for the re-shipping fee.
Returns & Shipping Responsibility
Defective or incorrect items:
Return shipping will be covered by us (photo proof required).
Personal returns:
Return shipping is the responsibility of the customer.
Refunds are processed within 3–5 business days after the returned item is received and inspected.
Package Inspection
Please inspect your package upon delivery.
If the package is damaged or items are missing, contact us immediately with photos.
Contact
Email: support@panbearda.com